Our practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients.

If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the manager or supervisor, who will be happy to address your concerns.

However, shouting and swearing at practice staff will not be tolerated under any circumstances either on the premises, or where treatment is provided, and patients who are threatening, aggressive, violent, or abusive will be removed from the practice list.