Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- use your local pharmacies order and collect service
- visit the surgery
- post your request to the surgery
We do not take repeat prescription requests over the phone unless you are medically housebound.
Collecting your prescription
Anyone with your consent may collect your medication from our dispensary. However there are times when our staff will need to see photographic proof of identification before dispensing medication.
Non-dispensing patients
Please allow at least 2 full working days for your prescription to be processed. Please leave 3 working days if any of your medication need to be reauthorized by a doctor.
Dispensing patients
If you collect your medication from the surgery dispensary please allow 5 full working days for us to process your request and prepare your medication.
Where possible reorder your medication using the repeat slip attached to your prescription, this can be placed through the letter box at the surgery, in person at reception or by post.
If you enclosed a stamped self-addressed envelope with your request we will post the paper prescription (not your medication) back to you for you to collect the medication from your local pharmacy. If you mark your repeat slip with ‘chemist’ or ‘pharmacy’ we will send it to the pharmacy in Harleston who will prepare it ready for you to collect from them.
Nominating a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
View the cost of prescriptions and whether you are entitled to free prescriptions by visiting the NHS website:
NHS UK: Am I entitled to free prescriptions?
NHS UK: How much is the NHS prescription charge?
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.