Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01379 853217
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Practice nurses
Nursing and phlebotomy appointments can be booked in advance.
Urgent appointments
Urgent appointments are reserved for problems that need to be addressed on the same day. Please note these may not be with your doctor of choice.
Please note that doctors appointments last 10 minutes.
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01379 853217
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Telephone advice
If you wish to speak to a doctor please call 01379 853217 between 8:30am and 10am for same day access. Calls after 10am will be added to the next working day.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you cannot attend an appointment please let us know as soon as possible, to cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- phone us on 01379 853217 during opening times
We will send text message reminders of appointments to patients, this service helps to reduce the level of DNAs.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to attend the surgery and require a home visit please call the surgery between 8:30am and 10am if possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule home visits.
You can also be visited at home by a community nurse if you are referred by your GP.