About the PPG

The purpose of the PPG is to make stronger the relationship between patients and their practices, which is critical to the provision of modern, high-quality general practice. The Patient Participation Group meet at least four times a year with working groups often meeting additionally. The PPG actively support our health promotion open evenings and are present during CQC inspections.

If you would like more information about the PPG please use the 'Contact Us' tab above or contact reception. 

Details of the last meeting can be found by clicking on the 'meeting minutes' tab above.

Who we are

PPG Members

Terms of Reference

The purpose of the PPG is to make stronger the relationship between patients and their practices, which is critical to the provision of modern, high-quality general practice.

Activities the group will strive to undertake include:

1. Provide constructive feedback on patients’ needs, concerns and interests. Feed back information about the community, in general, which may affect healthcare.

2. Assist the practice by arranging voluntary groups/support within the community.

3. Give patients a voice in the organisation, delivery and accessibility of services.

4. To assist the practice with carrying out and analysing patient surveys as required

5. Improve communication between the practice and the community, including those in hard to reach groups

6. Health Education: encourage and support activities within the practice

7. Promote preventative medicine

8. Fund-raising for equipment or other facilities to enhance the patient experience

9. Liaise with other PPGs in the area and attend CCG engagement events

Organistation:

1. Meetings will be held at least quarterly

2. The group’s membership shall consist of no more than 12 individuals plus the Partners and Practice Manager.

3. Registered patients and the carers of registered patients will form the pool eligible for membership. In addition, the Partners and Practice Manager shall also be members of the PPG. To maintain membership each individual member, with the exception of the GP Partners, must attend at least one meeting per year.

4. The officers shall be elected by the group annually in March. Each member shall have the right to vote, on a one member one vote basis.

5. The terms of reference shall be reviewed annually in March.

PPG surveys and action plans

PPG Practice Action Plan 2018-2019

PPG Practice Action Plan 2017 - 2018

PPG Dispensary Action Plan 2016 - 2017

PPG Dispensary Survey Results Comparison 2016

Practice Survey Results 2015/16

GPAQ_Survey_2014_&_2015_&_2016_Comparison.docx 

PPG Action Plan March 2016 Updated 17.01.2017

Harleston Medical Practice PPG Reporting Template 2015

Patient engagement survey for improved access

PPG Meeting Minutes 2017

PPG AGM Minutes March 2017

PPG Meeting Minutes March 2017

PPG Minutes January 2017

PPG Meeting Minutes 2016

PPG Meeting Minutes September 2016

PPG Meeting Minutes July 2016

PPG Meeting Minutes May 2016

PPG Meeting Minutes March 2016

PPG Meeting Minutes January 2016

Upcoming Events

Links to Current Health Promotion Materials

Past Events/ Health Promotion

Moving Forward Together- November 2013

Prostate Health, Respiratory Health & Medicines Management, Dementia & Dementia Support- March 2015

Diabetes- June 2015

Childhood Illnesses- April 2016

Carer's Education Evening- March 2017

Harleston Fun Day PPG Stall raising awareness of stroke, healthy lifestyle NHS services and handing out Carer's information packs - August 2017

Harleston Fun Day PPG Stall raising awareness of Sepsis and NHS screening programmes for Breast, Bowel and Cervical cancers, retinal screening and AAA screening

 Please see the June 2016 PPG Newsletter attached:

PPG Newsletter June 2016

Recent Publicity

Please see extract below from the South Norfolk Clinical Commissioning Group Press release explaining how patients in Harleston benefitted from a training provided by Kate and Irene, two nurses providing free training to carers, at our recent open evening.

'How patients in Harleston have benefitted from the training

Like many GP Practices, Harleston Medical Practice works closely with local care homes and always looks for new ways to improve patient care. So when they heard about Kate and Irene’s training they invited them to join one of their regular patient-focused open evenings.

Known carers were contacted by the practice and welcomed along to the training, which focused on avoiding falls and pressure ulcers, the importance of proper hydration and good communication with the health service in an emergency.

15 carers, plus members of the Patient Participation Group attended and, says the practice, the feedback was overwhelmingly positive – carers really appreciated the top tips to help keep their loved ones safe and well.'