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Our privacy materials have been updated with important information about sharing information during COVID-19, please click here to find out more

Our privacy materials have been updated with important information about sharing information during COVID-19, please click here to find out more

New Allocated GP

Dear Patients

As you will be aware, after 10 years at the Practice Dr Cronin left at the end of June. Those patients for whom Dr Cronin was their allocated GP will have been reassigned another GP Partner as follows:

Surnames A - Herb... allocated to Dr Morrison

Surnames Herb... - Z allocated to Dr Singh

However you may consult with other GPs at our Practice.

Welcome to our new GPs

We are pleased to announce that 2 new female GPs joined the practice in September 2020. Dr Orlagh Barnes will continue to work with us and we also welcome Dr Sarah MacLennan.

In addition, we continue to be supported by our regular locum GPs.

***CORONAVIRUS COVID-19 INFORMATION**

With immediate effect, please book all appointments at the practice by telephone rather than in person or online. Do not attend the practice if you (or a member of your household) might have Coronavirus or are currently following government advice to self-isolate. Please remember, you can contact the practice to discuss any concerns regarding your coronavirus symptoms. Patients with suspected or confirmed coronavirus whose symptoms have persisted for over 7 days should speak to a GP or NHS 111.

 

Practice Services During the Coronavirus Outbreak

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring essential services are available to the public as usual. Over the coming weeks and months the NHS will be focussing on delivering essential services to ensure it can focus on the demand that the COVID-19 Coronavirus places on the NHS as a whole. It is likely that the NHS will be asked to postpone some routine medical care until the situation stabilises. We will work hard to keep you informed.

Check online at nhs.uk latest Coronavirus COVID-19 information before attending the practice.

If you need assistance for a problem that you would usually contact the practice for, please continue to do so. During the pandemic, we are still open and our team is here to help you as usual. We are working to current infection prevention and control guidelines and will be providing some services differently, sometimes using technology where appropriate to do so. We are still here to help you, so please do not delay accessing services when you need to. 

Appointments 

As per government advice, we will be working to deliver as many appointments possible by telephone or video consultation rather than in person when appropriate to do so. Please be assured that we will continue to see you in person where this is the most clinically appropriate way to meet your needs. 

If you are contacting the practice because you suspect you or the person you are calling for may have the most common symptoms of Covid-19, Coronavirus, which are a recent onset of new continuous cough or a high temperature/fever or loss of/change in smell or taste, you should get a test and you along with all household members should follow the government advice to stay home. Check nhs.uk for information on how to do this. Please remember, you can contact the surgery to discuss any concerns regarding your coronavirus symptoms. Patients with suspected coronavirus whose symptoms have persisted for over 7 days should speak to a GP or NHS 111. Please see our website for the most up-to-date advice on practice services and how you can access information about coronavirus as this situation evolves.

If you are required to follow stay at home guidance, and you need GP advice, please contact reception between 8.30 and 10am. Our phone lines may be busier than usual at the moment. Please be patient and respectful of our staff. 

As usual, access to a GP will initially be provided via a telephone consultation. The GP will endeavour to meet your need via the telephone consultation. If required, and appropriate to do so, the GP will arrange to see you in person or by video consultation if needed to complete the consultation. During periods of hight rates of community transmission, we may need to postpone some routine, non-essential activity to ensure we can create capacity to deal with the outbreak as per government advice.

Please contact the practice  if you have an appointment booked and are not sure whether you should attend. 

Online booking of appointments has been temporarily suspended to ensure that we are able to discuss your symptoms with you personally and book you into the most appropriate clinic.

When asked to attend the practice, please wear a face covering if you have one. Thank you.

Ordering Medication: Dispensing Patients

If you usually collect your medication from the surgery, please order your medication in the usual way in person (by posting in the outside letter box), by using SystmOnline or by downloading and registering with the NHS App on your smartphone. You can register simply with the NHS App using your photographic ID. If you do not have access to the internet, we will temporarily accept your repeat request by telephone during the coronavirus outbreak.

Please do not over order your medication or request more than your usual supply. Please order your medication when you have 7 days remaining allow us 5 working days to process your request during this busy time. 

Ordering Medication: Non-Dispensing Patients

During the coronavirus outbreak we will send the prescription for any medication you order to BOOTS HARLESTON once the GP has issued it. If you are a NON-DISPENSING patient, please collect your prescription from BOOTS HARLESTON. As above, please order your medication in the usual way in person (by posting in the outside letter box), by using SystmOnline or by downloading and registering with the NHS App on your smartphone. You can register simply with the NHS App using your photographic ID. If you do not have access to the internet, we will temporarily accept your repeat request by telephone during the coronavirus outbreak.

Please do not over order your medication or request more than your usual supply. Please order your medication when you have 7 days remaining allow us 5 working days to process your request during this busy time.

Non-Medical Impact of the Outbreak

If you have a non-medical issue resulting from the coronavirus outbreak, and you need help with this. Please first view the information available on line from nhs.uk and gov.uk websites. If you cannot find the help you need, or you do not have access to the internet, please let reception know. We will arrange for Jake, our Community Connector, to telephone. Jake will be able to advise you further, signposting you to sources of help.

You may, for example, have queries of the following nature:

  • Financial hardship
  • Social
  • Care
  • Support groups
  • Volunteer services that may help you
  • Help in relation to your non- medical wellbeing

Thank you for your patience. Please ensure you are respectful of our staff as they work hard to help you during this difficult time.

Domestic Abuse

If you need help regarding domestic abuse please take a look at the Government website:

https://www.gov.uk/government/publications/coronavirus-covid-19-and-domestic-abuse/coronavirus-covid-19-support-for-victims-of-domestic-abuse

Our staff have received training in respect of recognising signs of domestic abuse.

Please follow the link below to access the ThinkNinja app:

https://www.healios.org.uk/services/thinkninja1

ThinkNinja is designed for children and young people (10-18 years old) to help educate about mental health and emotional wellbeing. ThinkNinja also helps children and young people learn and develop a range of skills for when they are experiencing daily life stresses or who maybe feeling anxious or their mood feeling low.

As a direct response to the COVID-19 crisis the ThinkNinja team have updated ThinkNinja with specific COVID-19 content. This will bring self-help knowledge and skills to children and young people (10-18 years old) who may be experiencing increased anxiety and stress during the crisis.

Catch it Bin it Kill it

Armed Forces veteran friendly accredited GP Practice

Accredited Practice

Please see our guide to appointments at the foot of this page

Latest CQC Inspection and Rating

The Practice is pleased to have been rated as outstanding at our recent inspection by the Care Quality Commission (CQC) on 1st February 2019.  This rating reflects the efforts the practice team have made over the last year to act upon patient feedback around access and also contacting the surgery by telephone with our new appointment and telephone systems. It also recognises our work on various areas of clinical focus such as sepsis and cancer screening uptake.

We acknowledge that there is scope for further improvement. We endeavour to improve patient satisfaction further and continue with existing and new areas of clinical focus based upon our patients health needs.

GDPR - Bounty Pregnancy and Parenting Club

You may be aware of a recent fine issued Bounty, a pregnancy and parenting club, by the Information Commissioner for sharing information with third parties without making the public aware. You can find more information by clicking this LINK. The practice takes privacy and lawful use of information seriously and works hard to ensure that our service providers, partners and suppliers are trustworthy and compliant and although the practice is not directly affiliated with Bounty, we have looked into the matter to provide our patients with reassurance.

The Information Commissioner has recognised that the information sharing was an historic practice that ceased before recent changes in data protection law came into force. Bounty have confirmed that they have stopped selling details of members who sign up and that they have implemented robust data protection practices. They also have a privacy policy that now explicitly states they have stopped sharing data with those data brokerage firms and will never sell members information in the future. Finally, they have appointed an independent data expert who will assess Bounty's procedures annually and publish the findings on the Bounty website.

Should you have any questions or concerns, please do let us know.

New Phone System 

Callers to the Practice will have the following options:

8.30-10am Option 1 to book a GP on the day appointment Option 2 to cancel an appointment

After 10am the Options are:

    1 - Book an appointment, this can be an improved access appointment in the evenings or weekends, or to book an appointment with a nurse or for a blood test

    2 - Cancel an appointment (this option is available 24 hours a day)

    3 - Dispensary - for prescription queries, lines are open between 10.30am-12 noon and 2pm-4pm - please note repeat prescription requests cannot be taken over the phone

    4 - Test results, lines are open from 11.30am

    5 - Secretaries - for referral enquiries, lines are open between 10am and 3pm  PLEASE NOTE SECRETARIES CANNOT BOOK APPOINTMENTS

    6 - Reception - for general reception enquiries

    7 - to hear these options again

If you do not have a touch tone phone please hold the line and you will be transferred to a member of our reception team.

Once an option has been selected you will be notified where you are in the queue.

The surgery has a new SMS messaging service which we will be using to keep patients updated and informed.

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