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Important Notice

Please note, with effect from 1st November 2017 the surgery will be closed from 1-2pm every lunch time whilst GPs undertake their visits to patients that are housebound.

**Please do not attend the surgery in person between 1-2pm.**

Our reception telephone lines will remain open as usual during this period. This change will not affect clinic times or reduce the number of appointments available. If you wish to drop in a repeat prescription request during this time, please put through letterbox.


The practice team thank you for your co-operation.


About the PPG

The purpose of the PPG is to make stronger the relationship between patients and their practices, which is critical to the provision of modern, high-quality general practice. The Patient Participation Group meet at least four times a year with working groups often meeting additionally. The PPG actively support our health promotion open evenings and are present during CQC inspections.

If you would like more information about the PPG please use the 'Contact Us' tab above or contact reception. 

Details of the last meeting can be found by clicking on the 'meeting minutes' tab above.


Who we are

PPG Members

Terms of Reference

The purpose of the PPG is to make stronger the relationship between patients and their practices, which is critical to the provision of modern, high-quality general practice.


Activities the group will strive to undertake include:

  1. Provide constructive feedback on patients’ needs, concerns and interests. Feed back information about the community, in general, which may affect healthcare.

  2. Assist the practice by arranging voluntary groups/support within the community.

  3. Give patients a voice in the organisation, delivery and accessibility of services.

  4. To assist the practice with carrying out and analysing patient surveys as required

  5. Improve communication between the practice and the community 

  6. Health Education: encourage and support activities within the practice.

  7. Promote preventative medicine

  8. Fund-raising for equipment or other facilities to enhance the patient experience

  9. Liaise with other PPGs in the area and attend CCG engagement events


  1. Meetings will be held at least quarterly

  2. The group’s membership shall consist of no more than 12 individuals plus the Partners and Practice Manager.

  3. Registered patients and the carers of registered patients will form the pool eligible for membership. In addition, the Partners and Practice Manager shall also be members of the PPG. To maintain membership each individual member, with the exception of the GP Partners, must attend at least one meeting per year.

  4. The officers shall be elected by the group annually in March. Each member shall have the right to vote, on a one member one vote basis.

  5. The terms of reference shall be reviewed annually in March.


PPG surveys and action plans

PPG Practice Action Plan 2017 - 2018

PPG Dispensary Action Plan 2016 - 2017

PPG Dispensary Survey Results Comparison 2016

Practice Survey Results 2015/16


PPG Action Plan March 2016 Updated 17.01.2017

Harleston Medical Practice PPG Reporting Template 2015

Patient engagement survey for improved access

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